FAQ

Frequently asked questions

HOW DOES THE ONLINE BOOKING PROCESS WORK?

Once you have made your reservation, and paid a deposit for your tour, we will immediately issue you a receipt via email. You will also receive information on transportation, meeting instructions, contact information, and anything else relevant to you regarding your particular tour/excursion. Your receipt gives you admission - it must be presented upon arrival. At that time, you will pay your balance and you’re all set!

WHAT HAPPENS IF IT RAINS OR MY SHIP DOES NOT DOCK?

Rain for extended periods of time is unusual in the Caribbean. When it does rain, sun showers last a short period of time. However, if it does rain excessively and a tour is cancelled OR you are unable you use your resort day pass, you are entitled to a 100% refund. If your ship does not dock for any reason, we will refund your deposit. * The resort reserves the right to NOT issue refunds once guests have paid the balance and entered the property.

WHAT IS INCLUDED IN THE DAY PASS?

Included is access to the resort, beach and pools, restrooms, restaurants, bars, and WIFI. You are also allowed umbrellas, loungers, towels, non-motorized watersports.

WHAT FOOD OPTIONS ARE AVAILABLE AT THE MELIA?

Unlimited food & drink at open establishments included The O'Grille Cafe is just steps away from the beach Melia O’Grille Menu: • Salads Seafood Ceviche GF/HF/DF Crudité GF/HF Ocean Salad HF Quinoa Salad GF/V/HF/DF • Pizzas Veggie Pizza Pepperoni Pizza Margarita Pizza • Entrees Steak & Cheese Chicken Wings BBQ Chicken Wings Prime Burger Veggie Panini • Pasta & Fish Penne Rigate Pesto Linguini with Cream Sauce, Pomodoro CF Grilled Mahi Mahi & Lemon Vinaigrette GF/HF/V/DF Beer Battered Tilapia V: Vegetarian / Vegetariano DF: Dairy Free / Sin Lactosa CR: Chef’s Recommendation / Recomdacion del Chef GF: Gluten Free / Sin Gluten HF: Heart Friendly / Corazon Saludable

WHAT ACTIVITES ARE AVAILABLE AT THE MELIA?

There is a beach vendor offering the following: Beach Jet-Ski Prices* 4 Stroke 30 mins $100.00 45 mins $140.00 1 hour $170.00 2 Stroke 20 mins $60.00 30 mins $80.00 45 mins $120.00 1 hour $150.00 • Parasailing Riders $10.00 Single $80.00 5-10 mins Double $160.00 10-15 mins • Banana Boat $35.00 Per Person *Credit/Debit Cards: Visa, MasterCard and Discover are usually accepted. Card payment subject to change by owners of the Jet Ski rental company.